Our approach to supporting our clients is characterised by the following features:
- Each Account Manager is supported by a team of specialists in various functions of the system
- The eXplorer helpdesk is available 0830-1730 hours. 24/7 support is available when required
- Support via remote access to client databases can be provided for speed and accuracy of resolving issues
Clients are also able to purchase maintenance contracts that include upgrade assurance and the ability to always stay up to date.
Tel: 61 2 9282 9199
Fax: 61 2 9282 9011
Product support issues are logged via the Explorer Customer Portal.
All product user guides and manuals are located under the help section within the application.